Professional Hotel Hospitality

We approach resident relations, on-site communication, and community management with a hospitality mindset, from greeting incoming residents to coordinating amenity bookings to tracking misplaced courier deliveries.

IT & Systems Management

Our technical background ensures proficiency with complex access control databases, smart systems like the 1Valet app, automated parcel lockers, and secure building networks in order to maintain data integrity and system uptime.

Building Trades Expertise

Our trades background allows us to triage maintenance requests, support trades contractors to ensure high-quality compliance, and directly execute light technical repairs—saving stratas unnecessary contractor costs.

Community Liaison & Resident Support

On-site contact for residents, contractors, and visitors; handle tenant inquiries, lockout assistance, move-in/out logistics, and more.

Bylaw & Security Enforcement

Proactive walkthroughs to monitor for bylaw infractions; security footage review; bylaw reports for strata councils; and manage property egress.

Smart Building & Access Control

Administer digital entry systems, electronic key fobs, and mail keys; manage resident smart technology, specializing in the 1Valet system and automated Snaile lockers.

Amenities Management

Manage common areas including lounges, recreation equipment, workspaces, outdoor courtyards/rooftops and private bookings.

Maintenance & Contractors

Intake point for resident work orders for strata common property; meet contracted trades on-site and verify work completion.

Pool & Aquatics Care

Compile daily pool/hot tub water chemical testing logs; conduct routine maintenance and cleaning of deck area.

On-Site Janitorial & Operations

Maintain common areas, garbage/recycling rooms, and building perimeters; power wash parkades, courtyards, and rooftops.

Light Repairs & In-Suite Assistance

Conduct minor repairs in common areas and provide basic in-suite troubleshooting (HVAC, blinds, appliances, filters).